Refund & Cancellation Policy

Last Updated: January 15, 2026

1. General Policy Statement

Logic Orbit Point Co., Ltd. delivers specialized, human-led mobile analytics audits, consulting engagements, and diagnostic reports. Because our services require dedicated allocation of senior consultant time, bespoke quantitative research, and customized deliverable preparation, our cancellation and refund terms reflect the progressive commitment of professional resources.

2. Engagement Deposits & Milestones

For fixed-scope advisory projects (such as our Flagship IAP Funnel Audit or Paywall Conversion Diagnostic):

Standard Deposit: Engagements generally require a 50% initial commitment deposit upon signing the Statement of Work (SOW) to secure team scheduling, with the remaining 50% due upon delivery of the final diagnostic dossier and live presentation walkthrough.
Deposit Refundability:
- Full Deposit Refund: If the Client cancels the engagement in writing at least seven (7) business days prior to the agreed project start date, the initial deposit is 100% refundable, less any direct bank wire transfer processing fees.
- Partial Deposit Refund: If cancellation occurs within three to six (3–6) business days prior to the start date, 50% of the deposit is refundable to account for reserved advisory capacity.
- Non-Refundable Deposit: If cancellation occurs fewer than two (2) business days prior to the start date, the initial deposit becomes non-refundable.

3. Work Already Started & Milestone Proration

Once an audit or consulting engagement has commenced (marked by the initial kickoff briefing or ingestion of client telemetry exports):

Cancellation During Stage 1 (Telemetry Ingestion & Verification): If a client requests termination during Stage 1, the initial 50% deposit covers the ingestion effort, and the final 50% milestone fee will be waived in full.
Cancellation After Delivery of Intermediate Findings: If the engagement is terminated after preliminary findings or intermediate drafts have been shared (beyond 50% of scheduled timeline), the Client is billed pro-rata for recorded hours and delivered analysis, and will receive all raw draft documentation completed up to the cancellation date.
Completed Deliverables: Once the final Diagnostic Dossier and executive briefing have taken place, the engagement fee is considered fully earned and non-refundable.

4. Meeting Rescheduling & No-Shows

Rescheduling Briefings: Clients may reschedule live scoping calls or findings presentations without penalty by providing at least 24 hours prior written notice.
No-Show Policy: If a client fails to attend a scheduled live milestone presentation without notice, our advisors will provide the recorded presentation and complete written documentation via secure email. Missed meetings do not constitute grounds for fee withholding or refunds.

5. Ongoing Advisory Retainers

Retainer Notice Period: Retainer advisory agreements operate on a monthly billing cycle with a standard thirty (30) calendar days written notice of cancellation.
Unused Retainer Hours: Retainer hours or scheduled monthly reviews must be utilized within the respective billing month and do not roll over or convert into cash refunds.

6. Refund Request Procedure & Timelines

To submit a formal cancellation or refund request:

Written Notification: Email your request to info@logicorbitpoint.click referencing your Statement of Work number and primary technical contact.
Review & Acknowledgment: Our finance desk will acknowledge and review your request within two (2) business days.
Processing Method & Timeframe: Approved refunds are processed via the original payment method (international bank wire or corporate credit transfer) within seven to ten (7–10) business days following confirmation.

7. Contact Desk for Billing Inquiries

For questions regarding invoices, milestone schedules, or refund status:

Entity Name: Logic Orbit Point Co., Ltd.
Office Address: Office 8, 67 Test Road, Phuket 00000, Thailand
Direct Line: +66 76 000 329
Email: info@logicorbitpoint.click